Warranty

Ashley Chloe offers a 30 day, from the date your order was delivered, warranty refund/exchange policy for all purchases made on AshleyChloe.com.  If you are not 100% satisfied for any reason during this time you can return your product for an exchange or a full refund less shipping and handling.  

Please note: Ashley Chloe is not responsible for the cost of return postage and if the returned product is not complete and in its original packaging with all cords and eartips we may deduct a 20% restocking fee from your refund.

Please be aware, Final sale items and all accessory purchases are final sale and not subject to the return/refund policy.

We do request you contact our Customer Support Team to obtain a RMA (Return Merchandise Authorization) for the return of your product whether for refund or exchange.  This will speed up the process once we have received your return.

Please click here to contact our Customer Support team.  We are here to help!

 

I am outside my 30 day warranty

If your unit is defective, we do have an extended replacement warranty.

  • The Helix Cuff comes with a 6 month replacement warranty.
  • The Lux comes with a 1 year replacement warranty

If for reasons during normal wear your unit is not working properly, please click here to contact our Customer Support team.  

This warranty does NOT apply to product issues due to incorrect use of product, loss of product, and damage outside normal wear.

Normally issues are due to needing simple configuration adjustments but if the unit is found to be defective we will exchange the unit for you.  We do not offer refunds for product outside the 30 day warranty but we do stand behind our products and will exchange the unit at no charge to the customer.

Please note: Units returned for exchange due to defect claims will be tested when received.  Any units found to be in normal working condition will not be eligible for exchange and will be returned to the customer.